Frequently Asked Questions: Hyatt Gold Passport Award Chart Adjustments

1. What changed about the Hyatt Gold Passport Award Chart, and when did those changes become effective?
Effective February 7, 2013, Hyatt Gold Passport will adjust the award categories for 17 hotels.

Hotels Shifting Award Categories
There will be some hotels that move into a higher category and some hotels that will move to a lower category.

2. How many hotels are shifting to a higher category?
Seven hotels will move into a higher award category. Free night award redemptions at these hotels will require additional Hyatt Gold Passport points effective February 7, 2013: 

3. How many hotels are shifting to a lower category?
Ten hotels will move into a lower award category. Free night award redemptions at these hotels will require fewer Hyatt Gold Passport points effective February 7, 2013:

4. What are the current point redemption values for each free night award category?

Category 1 = 5,000 Hyatt Gold Passport points
Category 2 = 8,000 Hyatt Gold Passport points
Category 3 = 12,000 Hyatt Gold Passport points
Category 4 = 15,000 Hyatt Gold Passport points
Category 5 = 18,000 Hyatt Gold Passport points
Category 6 = 22,000 Hyatt Gold Passport points

5. For free night award redemption reservations made before February 7, 2013, which award chart will be effective?
All free night award redemptions booked before February 7, 2013 will follow the current Award Chart. For example, if you book an award night prior to February 7, 2013 for a stay that occurs on February 7, 2013 or after, the current Award Chart will apply. Any free night award redemptions booked on February 7, 2013 or after will follow the new Award Chart.

6. How will award nights booked prior to February 7, 2013 be impacted if the hotel I am staying at now requires more or fewer points?

Redemptions for Hotels Moving to a Higher Category
Any award night booked at a property prior to February 7, 2013 that is shifting to a higher category on February 7, 2013 and requires more points will not be affected. Reservations will remain in place at the original point level. For example, an award night booked at a Category 1 hotel for 5,000 points before February 7, 2013 that is moving to a Category 2 hotel for 8,000 points on February 7, 2013, will remain at 5,000 points.

Redemptions for Hotels Moving to a Lower Category
A member who books an award night at a property prior to February 7, 2013 that is shifting to a lower category on February 7, 2013 and requires fewer points will receive an adjustment. Hyatt Gold Passport Customer Service will proactively deposit the point difference into a member’s account. For example, a member with an award night booked before February 7, 2013 for a Category 2 hotel for 8,000 points that is moving to a Category 1 hotel for 5,000 points on February 7, 2013, will receive 3,000 points returned to his/her account. Points will be deposited into a member’s account after February 7, 2013.

7. After February 7, 2013, how will Hyatt handle modifications to existing reservations?
Any award night reservations booked before February 7, 2013, for dates after February 7, 2013, can be modified through March 15, 2013 – following the terms of the current Award Chart. Any modifications made to these reservations after March 15, 2013 will follow the terms of the new Award Chart, effective February 7, 2013.